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There's more to AI
than Copilot.

Agent refresher

The four building blocks

Use Copilot Studio to build agentic business solutions.

Instructions

What the agent should do, and how to behave - the rules you write.

Knowledge

What it can look things up in - documents, lists, reference data.

Tools

What it can do - send an email, write to a system, call an action.

Triggers

What starts it - a message, a schedule, a button, an event.

futureability.com/agents ↗
Agent refresher

Lease renewal workflow

A real client - 70-100 lease variation and renewal requests.

1

Shared mailbox

Requests arrive, same PDF form.

2

Read the request

Renew or vary; NSW, ACT, QLD; parties.

3

Create matter

Aderant - matter created, time tracked.

4

Title search

InfoTrack search on the matter number.

5

Checks pass?

Validate before anything is generated.

6

Generate documents

The right document for type and state.

7

File to iManage

Title search and contracts filed.

8

Review & email

Reviewed, then emailed to the client.

Today, human-owned: ~3 hours per request, rework often, 7 days+ lead time.

futureability.com/projects ↗
Agent refresher

The four building blocks

The same four blocks, filled in for the lease renewal agent.

Instructions

You are a contract review agent. Your job is to manage lease variation and renewal requests. Use the Dataverse MCP tool when you need to extract data...

Knowledge

Lease variation templates on which to base generated documents; lookups to clause libraries.

Tools

Aderant create matter, InfoTrack title search, iManage file documents, Word document generation.

Triggers

An email arriving in a mailbox, or a human actively providing a document in Copilot Chat.

Agent supervision

The supervision layer - how you run 100 processes a week, a day, an hour. Chat does not cut it; custom app wrappers are on the way...

futureability.com/agents ↗
AI as infrastructure

The different types of AI-driven solutions

Power Platform and Copilot Studio deliver on your ambition.

Contextual Agent

Intelligence that meets people where they already work, embedded inside the tools your team uses every day.

Built with
Copilot StudioCopilot Studio M365 CopilotM365 Copilot

Supervised Agent

Tailored, process-driven human-agent collaboration, structured experiences with a human in the loop.

Built with
Power AppsPower Apps Copilot StudioCopilot Studio DataverseDataverse

Platform Solution

When it's not an agent, the full Power Platform delivers the automation, insight, and transformation.

Built with
Power AppsPower Apps Power AutomatePower Automate Power BIPower BI Power PagesPower Pages

Building is getting easier. That is not the 'future ability' that organisations must learn. Choosing how to direct focus and time is.

futureability.com/agents ↗
The Accelerator

AI ambition is everywhere.
A plan isn't.

What you can do about it - and what we do.

futureability.com/accelerator ↗
The bigger picture

The future belongs to Frontier Firms

Microsoft's framework for the human-led, agent-operated organisation. The model has three levels.

Three levels of the Frontier Firm model: Level 1 human plus assistant, Level 2 human-led agents (the opportunity), Level 3 supervised autonomy LEVEL 1 Human + assistant LEVEL 2 Human-led agents The opportunity LEVEL 3 Supervised autonomy
futureability.com ↗

Three levels. One direction.

Level 1

Human + assistant

A personal assistant that drafts, summarises and attends meetings for you - productivity up, process unchanged.

You're probably here
Level 1

Making Copilot count

Copilot for routine work, light automation for gaps, agents for complex workflows. Build habits that stick, not just pilot programmes.

Level 2

Human-led agents

On-demand agents that execute complex processes with guard-rails built in - each carrying a specialist skill.

The opportunity
Level 2

Where the return lives

Redesign entire workflows with AI built in, not bolted on. Human-agent teams working together within clear boundaries.

Level 3

Supervised autonomous agents

Agents take charge of entire workflows, firing the moment work comes in - your people supervise.

The horizon
Level 3

The compound advantage

Agents handle the volume; humans lead strategy and exceptions - the agent responsible for the work, the human accountable for the outcome.

Based on Microsoft's Frontier Firm research, lessons from their own AI transformation.

Read the Frontier Firm report →
futureability.com ↗
Sound familiar?

Four things holding you back

Most organisations know AI matters. Few have a structured way to act on it.

01

Decision paralysis

Too many options. Too many people who need to agree.

The result: nobody makes an informed decision, so nothing moves.

Governance →

02

The ideas problem

No intake, no pipeline, no structured way to surface the opportunities hiding in the business.

Ideas →

03

The loudest voice wins

With no agreed way to compare use cases, the next project is decided by volume or budget, not value. The good ideas queue behind the loud ones.

Value →

04

PoCs are broken

Proof of concepts run like full projects - three months, six figures, and a slide deck nobody acts on. Validation should take weeks, not quarters.

Experimentation →

These problems are why we built the Accelerator.

futureability.com ↗
The Accelerator

GIVE - the four pillars

Principles to have in place, not steps to follow - each pillar comes with named artefacts, a baseline we hold firm on, and a definition of done.

Governance

Governance

Put the guard-rails and decision-making in place so AI can scale safely and deliberately.Artefacts: AI Council terms of reference, client audit, decision log.

Ideas

Ideas

Fill and continuously feed the pipeline by discovering the opportunities hiding in the business.Artefacts: intake form, out-of-the-possible sessions, idea catalogue.

Value

Value

Weigh every idea the same way, so focus goes to the highest-value use cases, not the loudest voice.Artefacts: value framework, priority matrix, value-driver worksheet.

Experiments

Experimentation

Prove or kill ideas quickly and cheaply, before committing to a build.Artefacts: PoC overview, technical validation log, assumptions register.

A twelve-month engagement built on frameworks, accountability, and execution.

futureability.com/accelerator ↗
The Accelerator

Start where you are.

If you need a mandate

Start at Governance

No authority to act, or unsure about the technical risk? We stand up the right steering group with the mandate to decide, and the guard-rails to manage risk.

If the pipeline is empty

Start at Ideas

The obvious projects are done, or nobody is surfacing the real opportunities? We find them - in shared mailboxes, in departments, in the processes IT has never seen.

Too many ideas?

Start at Value

A backlog with no filter? We set up the triage and the lenses to weigh each opportunity against your strategy - so you know what's worth pursuing first.

Clear use case

Do an Experiment

A great idea but not sure it'll work? A time-boxed proof of concept gives you the confidence to move forward - or not.

futureability.com/accelerator ↗
The Accelerator

What to expect on your journey

A twelve-month programme that turns ambition into capability. Three committed outcomes - each one measured, each one reported.

Outcome 1

Accountability leads to capability

We agree where you're heading on each pillar, then hold the course with a monthly cadence - progress visible, obstacles surfaced early. Capability compounds month on month.

Outcome 2

3x identified ROI on pipeline

We guarantee to identify at least three times your investment in return, across your project pipeline - scoped, quantified and signed off through your value framework.

Outcome 3

A genuine trusted advisor

We become part of your team. If you choose us to deliver, we bring a proven framework and blended onshore and offshore teams that already know your business - which makes delivery far more cost-effective.

futureability.com/accelerator ↗
Join at any time. The earlier you join, the lower your rate for life.

How entry works

01

Diagnose at kickoff

We assess where you sit on each pillar - current state and aspiration - and shape what your initial accountability group will look like.

02

Start at the pillar that matches

Some clients need a proof of concept before anything else; some arrive with a pipeline full of ideas. Whichever pillar matches, we help you start there.

03

Governance runs from day one, regardless

A steering group - a sponsor, a technical person and a business person - meets monthly from the first month, and grows into your AI council over the year.

04

Re-prioritise at every gate

When a proof of concept hands over to build, the council decides what's next. The monthly cadence keeps the pipeline moving between builds.

futureability.com/accelerator ↗
Beyond the Accelerator

Agents are the headline.
Power Platform is the foundation.

The Accelerator is our flagship, but it's not the only way to work with us.

Apps

Canvas and model-driven apps on Dataverse - from a first departmental app to systems that run core processes. Built to be owned by your team, not babysat by ours.

Portals

External-facing Power Pages portals with real security models. We have delivered contractor portals serving 800+ users and vendor onboarding portals for national firms.

Automation

Power Automate flows that remove the manual steps between systems - approvals, document handling, integrations - designed to be monitored, not mysterious.

Analytics

Power BI reporting done properly - including uplifting government agencies from scattered spreadsheets to governed, refreshable reporting their executives actually use.

Code-first apps

When a build outgrows low-code, we don't leave the platform - we write professional code on it. Code apps give us full control with everything Dataverse already provides.

Agents & Copilot Studio

The platform's AI layer - contextual and supervised agents that stand on the same governance and data foundations as everything above.

futureability.com/power-platform ↗
Experience

Real work. Real outcomes.

6
Years on the platform
32+
Projects delivered
4
Months to first release
National law firm
Contract intake agent
Top-tier law firm
Copilot Studio programme
National building services
Contractor portal, 800+ users
State government
Records management portal
National airline
Forms replacement platform
State health department
Cancer services app
State environment department
Accessible BI
Flooring manufacturer
Product knowledge agent
Wealth advisory
AI Committee accelerator

Government, legal, aviation, healthcare, financial services, and more.

futureability.com/projects ↗
Contact us

Let's find out where you are.

Use this form to contact us about any of the following:

  • Custom training plans
  • Proof of concept projects
  • Joining the Accelerator
  • Booking a 15-minute call with Tony and the team

futureability.com/contact

Thank you.