There's no shortage of agent demos, pilots, and proof of concepts going nowhere. The difference between real impact and wasted effort is knowing which processes to target and what type of agent to build. We start with the business case, not the technology.
An agent that meets you where you're already working – Teams, Outlook, Copilot, a browser – and handles a specific task when you ask it to. One human, one conversation, one job done.
The difference between this and Copilot? Copilot knows Office. A contextual assistant knows your organisation – your policies, your data, your processes. It answers from your knowledge base, logs requests in your systems, and follows your rules.
Product specs, HR policies, inventory levels – answered instantly from your own knowledge base, right inside Teams.
Check a draft against your style guide, flag compliance gaps, suggest improvements – before it leaves your desk.
Raise a ticket, flag a maintenance issue, submit a procurement request – through a conversation, not a form.
Set your out of office, book a meeting room, update a record – handled in seconds through a quick conversation.
Agents that manage hundreds of processes at volume – the kind of work that currently takes a whole team. The agent does the heavy lifting: reading, classifying, routing, processing. Humans step in to handle exceptions or validate before anything final goes out.
This is where the serious return lives. Trust builds over time, you start with tight human oversight and widen the boundaries as confidence grows.
Agent reads, classifies, and routes hundreds of emails a day. Humans handle the exceptions and escalations.
Agent tracks dates, drafts renewal notices, flags risks. Humans approve the final communication.
Agent processes incoming applications, extracts data, scores priority. Humans review edge cases and approve.
Agent matches invoices to POs, flags discrepancies, routes for approval. Humans approve exceptions above threshold.
Not every problem needs an agent. Clients often come to us with agent requirements, and we regularly find that an app, a workflow, or a portal, with targeted AI behind it, delivers a better result at a fraction of the cost.
Power Platform gives you the full toolkit. We'll recommend an agent when it's the right answer, and tell you when it isn't.
Build custom apps for mobile or desktop that drive data-driven business processes. Canvas or model-driven, no heavy code required.
A powerful business-to-business portal product that integrates directly with Dataverse. Secure, authenticated, and data-connected.
Agents can operate desktop applications, but it's expensive today. Power Automate Desktop achieves the same outcome using RPA, at a fraction of the cost.
Just because you're building an app, page, or workflow doesn't mean it can't use generative AI. It's just not an agent, and that's fine.
The Accelerator gives you a structured way to find out. Or just talk to us.
