Process automation and intelligent apps

Automate the work that has been waiting a decade.

The tools to automate rule-based work have existed for ten years. Agents now handle the parts that were too variable to automate. We build workflows and agents on Microsoft Power Platform, in your tenant, and have done so for six years.

See how we work
1

Proof of concept

Three weeks to find out can we, and should we?

 2

First Forward Deployment

An agent live within eight weeks.

 3

Projects

Portals, integrations and bigger intelligent app builds.

 4

Advisory

Support your business with retained expertise.

 5

The Accelerator

Governance, Ideas, Value & Experimentation - packaged.

What changed

For years the barrier to automating a process was that every path it could take had to be written down first, and most processes have too many. The predictable work was automated. The rest stayed with people, often a team working from a shared mailbox.

Agents remove that barrier. An agent can read what arrives, work out what it is and decide what to do with it, without every case being scripted in advance. Not every step should be an agent. Most of a process is ordinary fixed steps, and a workflow should run those because it is cheaper and predictable. The agent takes the steps that need judgement, and a person handles the exceptions. Copilot Studio has recently been rebuilt around this combination of workflows and agents.

The harder part is knowing where the value is. Productivity uses are easy to see, which is why most agents so far help individuals write and search faster1. Process uses are harder to see, because few people in an organisation see a whole process end to end. Every engagement starts with an analyst working alongside the team that does the work, before anything is built.

1. Employee productivity and user support account for 64.6 per cent of the 40,093 Copilot Studio agents Microsoft analysed. Jason Moore, What 40,000 agents reveal about the future of enterprise AI, Microsoft Copilot Studio blog, 17 September 2026. ↩

Five ways in

Proof of concept

Three weeks to establish whether a use case can be built and whether it is worth building, with the answer in writing.

First Forward Deployment

An analyst works alongside your team from week one. By week eight an agent is in production in your tenant. Fixed price.

Projects

The larger builds: portals, integrations and case systems, scoped and priced before work starts.

Advisory

Prepare to accelerate. A council with the authority to decide, a governance baseline the security team will sign off, and training.

The Accelerator

A twelve-month retainer. Everything built so far is kept running and improving, and the pipeline of next ideas keeps moving.

Most clients take them in this order. Any of the five can be the starting point. How each one works

Allens

In late 2024 Allens asked FutureAbility to help its IT team understand what agents could do and identify ideas worth building. We ran a hackathon over several weeks: three build workshops, drop-in support between them, and a pitch day with judges. Some of the agents from that programme are now in production, and the engagement has continued as a retained advisory arrangement.

Most of our engagements follow that shape. Something small and real first, then the next step decided on the result.

More of our work

Trusted by

From our thinking

Power Platform

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Three days with the Microsoft team that builds Copilot Studio: sixteen modules, nine labs, all the slide decks. What the bootcamp covers, and the form to fill in if you want one run in Australia.

September 2026
Value

The three ways to buy Copilot Credits

Pay-as-you-go, capacity packs or the Pre-Purchase Plan. What each costs in Australian dollars, what you commit to, and a calculator that runs the comparison against your own numbers.

August 2026
Value

Your agent has a price tag now - you just can't see it yet

Microsoft's new agentic build experience meters Copilot Credits for building and running agents, but credit visibility is still rolling out. Three ways to keep an active pilot moving while the meter is dark.

August 2026
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Tell us what your team is still doing by hand.

The first conversation is thirty minutes with Tony Brooks, no deck. Describe the job and you will get a straight answer on which of the five fits, or that none does yet.

Talk to us